Shipping policy

Processing time

We pack and ship orders within 1 business day (Monday–Friday, excluding US holidays) from our warehouse in Houston, Texas. Orders placed on a weekend or holiday ship the next business day.

Delivery time

Transit time starts after your order ships and depends on your location and the carrier. Your tracking email shows the estimated delivery date. Delivery dates are estimates and aren’t guaranteed.

Carriers and tracking

We ship with UPS or USPS. You’ll get a tracking number by email when your order ships.

Free shipping

Standard shipping is free to the contiguous United States (the lower 48 states and Washington, DC).

Where we don’t ship

We don’t currently ship to Alaska, Hawaii, Puerto Rico, US territories, APO/FPO/DPO addresses or outside the United States.

Damaged in transit

If your order arrives damaged, email us within 7 days of delivery with photos and we’ll make it right (see our Return and refund policy).

Address accuracy

Please double-check your shipping address before placing your order. If you need to change it, email us right away. If a package is returned to us because of an incorrect address, we’ll contact you to arrange reshipping.

Questions?

Email contact@icebags.net.